How To Fix The “Security Module Not Working” Error On Chromebook?

When attempting to reinstall a damaged or corrupt OS from a recovery USB drive or SD card, you may encounter the error “The security module on this device is not working.” This issue typically manifests during the process of connecting a recovery USB drive or SD card to reinstall the operating system following a notification that the Chrome OS is missing or damaged . The problem signals a Trusted Platform Module (TPM) error in the read-only firmware, commonly experienced on Chromebooks .

The security module on this device is not working

This issue signifies a malfunction within the device’s security module, specifically the embedded controller (EC) chip or security module. The EC is essential for various system functions, including temperature regulation, power and battery charging control, and managing external peripherals. A failure in this module impedes the device’s ability to recover its OS effectively.

The error could result from EC chip malfunctions, virus attacks, software glitches, hardware component issues, or on older Acer or Asus Chromebook models, hardware problems may be the cause. This infers that the trouble may be intricately tied to hardware functionality crucial to the device’s operation.

To address this error and other related issues, it’s advised that Chromebook users contact Google support experts or use the Chromebook help forum, particularly in a work or school environment where administrators might need to intervene.

For Chromebooks running Chrome OS versions M61 and later, updates have been released to patch TPM firmware vulnerabilities. These updates involve a hardware reset of the TPM chip, which erases all data stored by the TPM, including disk encryption keys. Hence, it’s crucial to back up important data before initiating such updates.

1. Reset EC

The EC software comprises a multitasking OS and modules for keyboard control, power sequencing, thermal control, battery charging, and verified boot. If the EC encounters a functional issue or a module malfunctions, you may see errors with your operating system or device hardware components. Resetting the EC can give us a chance to resolve these errors.

1. Press and hold the power button for about 4 seconds to power off the device.
2. Press and hold the refresh key, then press the power button to turn it on. Reset EC
3. Release the refresh button upon powering on.

2. Perform a Cold Reboot

Cold booting involves starting a device from a powered-off state, initializing the OS, and hardware components. This method can resolve software issues, clear temporary data, and ensure a fresh operating start for the device.

1. Power off the Chromebook and disconnect the power supply.
2. Remove any connected devices, like external drives or docking stations.
3. Remove the battery from the laptop. Computer battery
4. Hold the power button for about 15 seconds to drain residual power from the capacitors.
5. Re-insert the battery and connect the power cable without attaching external hardware or drives.
6. Turn on the laptop and check if the error persists. If so, repeat the steps a few times to see if the issue is resolved. Perform a Cold Reboot

3. Reset the Chromebook to Factory Settings

A factory reset erases all data on the Chromebook’s hard drive but preserves data needed for device operation. Before proceeding with the reset, ensure you back up your files to Google Drive or an external hard drive.

1. Log out from the Chromebook and simultaneously press Ctrl + Alt + Shift + R .
2. Click the Reset button in the dialog box that appears. Reset the Chromebook to factory settings.
3. After the device reboots, select the Powerwash option in the new dialog box. Reset the Chromebook to factory settings.
4. Confirm by clicking the Continue button.

4. Use a Recovery USB Stick

Booting from a USB drive is an efficient way to access or reinstall the OS. If you encounter the “The security module on this device is not working” error, you can create a recovery drive and use it to fix the error.

1. Download and install the Chrome Recovery Utility from the Chrome web store.
2. Launch the app, identify your Chromebook, and click Continue . Use a Recovery USB Stick
3. Insert a USB flash drive, select it from the drop-down menu, and click Continue . Use a Recovery USB Stick
4. Hit the Create now button. Be aware that all data on the USB will be erased. Use a Recovery USB Stick
5. After the creation, remove the recovery drive when prompted by the “Recovery media is ready” message. Use a Recovery USB Stick
6. Enter recovery mode by holding the Esc and Refresh keys while pressing the power button.
7. Choose the option to reinstall Chrome OS using local media and wait for the reinstallation to complete. Use a Recovery USB Stick

How to Fix “Printer is in an error state” Issue?

• Common Chromebook printing issues include printer incompatibility, network connection problems, and outdated software or firmware.
• Solutions involve checking printer compatibility, ensuring both devices are on the same network, adding the printer manually, updating software, or using a USB connection.
• If issues persist, restart devices, troubleshoot the wireless connection, and update printer firmware; contacting support may be necessary for unresolved problems.

We’ve all been there—you need to print something important, and your Chromebook isn’t cooperating. Don’t worry; you’re not alone. Printing issues with Chromebooks are common but usually easy to fix.

Samsung Chromebook | Unsplash

• 1. Check Printer Compatibility
• 2. Connect Both Devices to the Same Network
• 3. Select Your Printer
• 4. Add Your Printer Manually
• 5. Restart Devices
• 6. Check Printer Settings
• 7. Update Chrome OS
• 8. Update Printer Firmware
• 9. Use a USB Connection (if applicable)
• 10. Troubleshoot Wireless Connection
• 11. Check for Print Quality Issues
• 12. Contact Support

In this guide, we’ll take you through straightforward steps to get your Chromebook working with your printer again. Let’s tackle this together, one step at a time.

But before we get into the solutions, let’s identify some common causes of printing issues on Chromebooks.

• Printer Incompatibility: Chromebooks have built-in drivers that may not be compatible with all printer models. Older printers or those requiring specific drivers may not work.
• Network Connection Problems: Both the Chromebook and printer must be connected to the same Wi-Fi network for wireless printing to work. Issues with the network configuration can prevent successful connections.
• USB Connection Issues: Problems with the USB cable or the USB ports on either device can cause printing failures when using a USB cable.
• Outdated Chrome OS: Running an outdated version of Chrome OS can lead to compatibility issues with printers.
• Outdated Printer Firmware: Older printer firmware may not work well with the latest Chrome OS versions, causing printing problems.

Chromebook Supported Printers by Epson

Now that you know the probable causes, check out the solutions below to fix the issue:

1. Check Printer Compatibility

Before attempting any fixes, ensure your printer is compatible with Chrome OS . Visit your printer manufacturer’s website to find information about your specific printer model and its compatibility with Chrome OS or Chromebook.

You can also check the list of ‘Certified “Works with Chromebook” printers’ on the Chromebook Help forum by Google . If your printer is listed, proceed to the next step. If not, you might need a compatible printer .

List of Printers Compatible with Chromebooks by Google | See Full List onChromebook Help

How This Helps: Ensuring printer compatibility with Chrome OS is crucial, as not all printers work seamlessly with Chromebooks. If incompatible, consider purchasing a different model verified to work with Chrome OS.

2. Connect Both Devices to the Same Network

1. Turn on your printer and connect it to your Wi-Fi network. Refer to your printer’s manual for instructions. Connect Your Printer to Wi-Fi | WikiHow
2. On your Chromebook, click the time in the bottom right corner to open the quick settings menu. Opening the quick settings menu on your Chromebook by clicking the time in the bottom right corner
3. Ensure your Chromebook is connected to the same Wi-Fi network as your printer. If not, click the Wi-Fi icon and select your network. Ensure the Wi-Fi toggle is on and connected to the same network as your printer

How This Helps: Both devices need to be on the same network to communicate effectively. If they’re not, the Chromebook won’t find the printer, leading to printing failures.

3. Select Your Printer

1. Press Ctrl + P on your Chromebook to open the print dialog. Press Ctrl + P to open the print dialog on your Chromebook
2. In the print dialog, click the “Destination” dropdown and find your printer in the list. Select it and proceed to print. In the print dialog, select your printer from the ‘Destination’ dropdown
3. If your printer is not listed, click “See more” at the bottom. If your printer isn’t listed, click ‘See more’ at the bottom

How This Helps: Selecting the correct printer is essential for printing. If the wrong printer is selected, or if the printer is not visible, the print job won’t proceed. This step ensures the Chromebook recognizes and is set to use the correct printer.

4. Add Your Printer Manually

1. If your printer is not showing up, click on the time in the bottom right corner to open the quick settings menu. Opening the quick settings menu on your Chromebook by clicking the time in the bottom right corner
2. Click the gear icon ⚙️ to open Settings . Open the Settings Menu
3. Scroll down and click “Advanced” to expand advanced settings. Click on Advanced
4. Under “Printing” , click “Printers” . Click on Printers
5. Click on Add Printer icon Click Add Printer Icon
6. Enter the following information about your printer: Name: Give your printer a recognizable name. Address: Enter your printer’s IP address. Print a network configuration page from your printer to find this. Protocol: Select “Internet Printing Protocol (IPP)” . Fill in Your Printer Details
7. Click “Add” to save the printer settings. Click Add to Save the Printer

How This Helps: Manually adding your printer can resolve issues where automatic detection fails, allowing the Chromebook to communicate with the printer directly using its IP address.

5. Restart Devices

1. Turn off your printer and wait for about 30 seconds.
2. Turn your printer back on and wait for it to fully power up. Turn off your printer, wait 30 seconds, then turn it back on and wait for it to fully power up | WikiHow
3. On your Chromebook, click the time in the bottom right corner and select “Sign out” . Click the time and select ‘Sign out’
4. Sign back in to your Chromebook and check if the printer is now recognized.

How This Helps: Restarting both devices can clear temporary glitches or connectivity issues. This simple step often resolves many common problems.

6. Check Printer Settings

1. Click the time in the bottom right corner and select the gear icon ⚙️ to open Settings . Open the Settings Menu
2. Scroll down and click “Advanced” to expand advanced settings. Click on Advanced
3. Under “Printing” , click “Printers” . Click on Printers
4. Ensure that your printer is listed correctly with the right name and IP address.
5. If necessary, remove the printer by clicking on the three-dot menu next to it and selecting “Remove” .
6. Add the printer again manually using the steps in Section 4 .

How This Helps: Verifying and correcting printer settings ensures that the Chromebook is properly configured to communicate with the printer. Discrepancies in the printer name or IP address can lead to connection issues.

7. Update Chrome OS

1. Click the time in the bottom right corner and select the gear icon ⚙️ to open Settings . Open the Settings Menu
2. Scroll down and click “About Chrome OS” . Click ‘About Chrome OS’
3. Click “Check for updates” . Click on ‘Check for Updates’
4. If an update is available, it will start downloading automatically. Once downloaded, click “Restart” to install the update.

How This Helps: Keeping Chrome OS updated ensures you have the latest features, bug fixes, and compatibility improvements. Updates can resolve issues affecting printing functionality.

8. Update Printer Firmware

1. Visit your printer manufacturer’s website and search for your specific printer model.
2. Look for a “Support” or “Downloads” section and find the latest firmware update for your printer.
3. Follow the instructions provided by the manufacturer to download and install the firmware update on your printer.

Canon G1330 Support Page

How This Helps: Printer firmware updates can fix bugs and improve compatibility with newer operating systems, including Chrome OS. This is essential for ensuring that your printer functions correctly with your Chromebook.

9. Use a USB Connection (if applicable)

1. Ensure your printer is turned on and ready to print.
2. Connect your printer to your Chromebook using a USB cable.
3. A notification should appear on your Chromebook, asking if you want to set up the printer. Click “Set up” to proceed.
4. Follow the on-screen instructions to complete the USB printer setup.

Connect your Chromebook to the printer via USB | WikiHow

How This Helps: Using a USB connection can bypass network issues entirely, allowing you to print directly from your Chromebook. This method is often more reliable when wireless connections fail .

10. Troubleshoot Wireless Connection

1. On your printer, ensure Wi-Fi is enabled and connected to the correct Wi-Fi network.
2. Power cycle your printer by turning it off, waiting for 30 seconds , and then turning it back on.
3. Power cycle your Wi-Fi router by unplugging it from the power source, waiting for 30 seconds , and then plugging it back in.
4. Wait for the router to fully power up and reconnect your Chromebook and printer to the Wi-Fi network.

Power Cycle Your Wi-Fi Router

How This Helps: Troubleshooting the wireless connection ensures that both devices are properly connected to the network. This can resolve issues caused by network interruptions or misconfigurations.

11. Check for Print Quality Issues

1. Check the ink or toner levels in your printer. Replace any cartridges that are low or empty.
2. Clean the printer heads by following the instructions in your printer’s manual. This can help resolve issues with blurry or faded prints.
3. Run a test print from your printer to ensure that the print quality is satisfactory.

Check your printer’s ink or toner levels

How This Helps: Addressing print quality issues ensures that your documents print clearly and correctly. Low ink or clogged print heads can lead to poor print results, which may be mistaken for connectivity problems .

12. Contact Support

If the steps above didn’t fix the printing issue on your Chromebook, don’t stress. You can always reach out to your printer’s customer support—they might have more specific tips based on your printer model. If you’re still stuck, try posting your problem on the Chromebook Help Forum or contact Google support for extra help.

Chromebook Help

Follow these solutions, and you should fix most printing problems on your Chromebook. Ensure your printer and Chromebook are compatible, double-check that everything’s connected to the same network, keep your software updated , and if all else fails, try connecting in a different way. You’ve got this!

If your printer shows as “offline,” first check if it is powered on and connected to the same network as your Chromebook. Restart both the printer and Chromebook. If it’s still offline, try unplugging the printer for a minute, then plug it back in. Also, check the printer’s network settings to ensure it is connected to the correct Wi-Fi network.

If you can print some documents but not others, the issue may be related to the specific file type or format. For example, PDFs can sometimes have compatibility issues. Try opening the document in a different application or converting it to another format. Other than that, check the printer settings to ensure they are configured correctly for the document type.

To clear the print queue, open the Chrome browser and type chrome://devices in the address bar. Under the “Printers” section, find your printer and click “Manage.” From there, you can clear the print queue by selecting “Clear spooler.” This can help resolve issues with stuck print jobs.

If your printer is connected but won’t print, check for any error messages on the printer itself. Ensure that there are no paper jams, and that ink or toner levels are sufficient. Restart both the printer and Chromebook, and verify that the correct printer is selected in the print dialog. If the problem persists, consider updating your printer firmware.

Yes, you can print from a Chromebook without a Wi-Fi connection by using a USB cable to connect the printer directly to the Chromebook. This method allows you to bypass network issues and print directly from your device.