The error code 135011 is encountered when users attempt to log into their Microsoft Office or Microsoft 365 suite using any client such as Microsoft Outlook. This error code signals that the organization you’re part of has disabled your device.

The organization has disabled this device - 1

The organization has disabled this device

Most users affected by this issue report that they can’t use any Office products since each displays the same 135011 error.

Update: According to Microsoft engineers, this problem can occur due to a previously enabled organization automation, and it doesn’t necessarily have to be manually triggered.

Depending on your level of access, you can fix this issue either by navigating to the Azure Active Directory and removing your device from the list of Disabled Devices or by asking the organization administrator to do it for you.

1. Remove the disabled device from Azure Active Directory (if applicable)

The most common cause of why you will experience the error code 135011 is if the device was either deleted or disabled in Azure Active Directory (AD) and the action was not initiated for the device.

If you have access to the admin Azure AD account of your organization, you can fix this issue by going into the Azure portal and removing the problematic device from Azure Active Directory > Devices .

For specific instructions on how to do this, follow the instructions below:

  1. Open your browser on any device (it doesn’t have to be the affected device) and navigate to Azure Portal .
  2. Inside Azure Portal, log in with an administrator account with sufficient permissions to modify organization devices. Logging in to Microsoft Azure
  3. Once you have successfully logged in, go to Azure Active Directory, then click on Devices.
  4. Inside the Devices list, see if your device is disabled. Note: If there are a lot of devices, you can speed up this process by searching by username or device name.
  5. Once you find the disabled device, select it, then click on Enable. Enable the device from Azure Admin
  6. Return to the affected device and reboot it to allow the changes to take effect.
  7. Launch the Office or 365 programs previously triggering the issue and see if the problem is now fixed.

Move below if this method was not applicable or didn’t help you fix the issue.

2. Escalate to your Azure administrator

If you don’t have admin-level access, the only way to fix the error code 135011 is to contact your organization administrator and ask him to enable your device.

The steps of doing so depend highly on the organization you are part of. If you have a designated MS365 administrator, forward this issue to him.

Note: If your device has been deleted from Azure AD, your network administrator will have to re-register it manually.

How to Fix “Printer is in an error state” Issue?

The error “ WinRAR Error: Next Volume Is Required ” usually appears when you’re extracting a multi-part RAR archive and WinRAR can’t find (or can’t correctly identify) the next file in the sequence . This often happens when a volume is missing , stored in a different folder , or renamed in a way that breaks the archive’s expected order .

How to Fix Error Code 135011 on Microsoft Office? - 2

In this guide, we’ll go over the most reliable fixes confirmed by affected users, along with what each method is doing behind the scenes so you can choose the right one for your situation.

Important: To extract multi-volume archives, you should always start extraction from the first file in the set. This is usually file.part1.rar , or (in older sets) the main .rar file that comes before .r01 , .r02 , and so on.

1. Download and Place the Missing RAR File

WinRAR needs all parts of a multi-volume archive to complete extraction. This error usually appears when one of the volumes in a set like .part2.rar , .r01 , .r02 , .001 , and similar naming formats is missing . Downloading the missing volume and placing it in the same folder as the other parts allows WinRAR to continue extracting normally .

  1. Look at the error message or review the list of archive parts in the folder.
  2. Identify which volume is missing (for example, part2.rar , .r02 , .001 , etc.).
  3. Go back to the website or source where you downloaded the archive.
  4. Locate and download the exact missing file using the same naming format as the others.
  5. Make sure the new file name matches the pattern of the rest. Example: If you have file.part1.rar and file.part3.rar , the missing one must be file.part2.rar .
  6. Move the downloaded missing volume into the same folder as the other archive parts.
  7. Confirm that all parts are in a single folder before extracting.
  8. Right-click the first file in the series (usually part1 or the main .rar file) and select Extract Here or Extract to Folder .
  9. WinRAR should now detect all volumes and continue extraction normally .

2. Manually Browse & Select the Next Volume

Use this method only if the next volume already exists , but WinRAR is failing to detect it automatically. This can happen due to incorrect naming , the file being in a different location , or a temporary file access issue. Manually browsing helps WinRAR locate the correct volume and resume extraction without interruption .

  1. Right-click the first file in the series (usually .rar or part1.rar ) and select Extract Here or Extract to Folder .
  2. When WinRAR cannot find the next volume, it will show the “ Next Volume Is Required ” message.
  3. A small window will appear, allowing you to manually select the next volume .
  4. Use the file explorer window to locate the folder where the other archive parts are saved.
  5. Select the next part based on the naming order (example: select file.part2.rar after file.part1.rar ).
  6. Make sure the selected file matches the naming format of the archive (no extra characters like (1) and no mismatched numbering).
  7. WinRAR will resume extraction using the selected volume .
  8. If additional volumes are missing or stored separately, WinRAR may prompt you again. Repeat the same process until extraction completes.

3. Rename the RAR files in Order

WinRAR relies on a proper naming sequence (such as file.part1.rar , file.part2.rar , file.part3.rar ) to extract multi-volume archives. If a file is named incorrectly, contains extra characters, or is out of order, WinRAR may fail to locate the next volume and show this error. Renaming the files correctly helps WinRAR follow the sequence and extract the archive without interruptions .

Note: Renaming only changes the file name , not the file contents. The goal is to restore the correct sequence so WinRAR can detect the next volume.

  1. Go to the folder where all the RAR files are saved.
  2. Make sure all parts of the archive are present and stored in the same folder .
  3. Check how the parts are currently named . Common patterns include:
file.part1.rar, file.part2.rar, file.part3.rar
file.rar, file.r01, file.r02, file.r03
  1. Look for files that don’t match the expected numbering pattern (for example, file.part01.rar , file.part1(1).rar , or unrelated names).
  2. Rename each file so it follows the same order without extra characters or mismatched numbering. Example:
Incorrect: file.part1.rar, file.part3.rar, file.part2(1).rar
Correct: file.part1.rar, file.part2.rar, file.part3.rar
  1. Make sure the text before the number is exactly the same for all files.
  2. Only the last part number should change.
  3. Right-click the first file in the series (usually part1.rar or the main .rar file) and select Extract Here .
  4. WinRAR should now recognize the sequence and continue extraction normally .

If you still get the same prompt: the archive set is likely incomplete (a part was never downloaded or was removed), or one of the volumes is corrupt and must be re-downloaded from the original source.