Amazon Music Playback Error
After checking this issue extensively and trying to replicate it on our own mobile devices, it turns out that there are several different underlying reasons that might trigger this error code. Here’s a shortlist of potential culprits that are most likely responsible:
- Underlying server issue – As it turns out, it’s entirely possible to encounter this problem while Amazon Prime Music is undergoing maintenance or is in the mists of resolving an outage period. In this case, there’s nothing you can really do other than wait for the involved developers to fix the issue.
- Outdated Amazon Music app version – Under certain circumstances, you can expect to face this issue due to some kind of file corruption affecting the app installation or the cache folder related to the application. On both iOS and Android, you can get the issue resolved by uninstalling the current Amazon Music app version and installing the latest version available.
- Jailbroken iPhone -Keep in mind that the extraordinary DRM mechanisms that Amazon has enforced for Amazon Music will effectively prevent jailbroken iOS users from playing licensed content on Amazon Music. If you find yourself in this scenario, the only viable fix is to un-jailbreak your device.
- Rooted Android – The very same DRM mechanisms are also a problem on rooted Android devices. And similar to the fix for iOS devices, the only viable fix for rooted Android devices is to perform an un-root procedure and return to the stock ROM before you’ll be able to play Amazon Music content normally.
Now that you are familiar with every potential reason that might trigger this error code, here’s a list of potential fixes that other users experiencing this issue have successfully used to get to the bottom of this problem:
Check for a Server Issue
Checking the status of Amazon Prime
On the other hand, if the investigation above has allowed you to confirm that the problem is not related to a server issue, move down to the next potential fix below.
According to some affected users, this particular issue can also be caused by some kind of corrupted application data or cache data that is interfering with audio playback. This particular issue is confirmed to occur with both Android and iOS.
To make matters easier for you, we’ve put together a couple of sub-guides that will walk you through the entire process on both Android and iOS (follow the guide that is applicable to your mobile platform of choice)
Update your Zoom application on Android
- On your Android phone or tablet, start by accessing the Google Play Store application.
- Once you’re inside the application store, use the action menu on the left to select My apps & games , then tap on Library. Accessing the My Apps and Games menu
- From the My apps & games menu, access the Installed tab at the top.
- Next, scroll down through the list of installed applications and tap on the Amazon Music app.
- After you get to the next menu, click on Uninstall and wait for the operation to complete.
- Once the application is finally uninstalled, return to the Google Play store and install the latest version of Amazon Music.
- See if the error stops occurring when you attempt to start the playback of a music item from Amazon Music.
Update your Zoom application iOS
- Make sure you’re on the home screen of your iOS device.
- Locate the icon of Amazon Music, then tap and hold on it until you see that the app icon starts jiggling.
- After you see it jiggling, simply press the small X button (on the upper left corner of the icon) to start the uninstallation process. Uninstall the Amazon Music app
- Once you are done, press the Home button on your iOS device to exit the deletion mode.
- Next, open up the App Store, search for the Zoom app once again and follow the on-screen prompts to reinstall it.
- Launch Zoom once again and see if the issue is now fixed.
UnJailbreak your iPhone (if applicable)
Jailbreaking iPhone
If you find yourself in this particular scenario, the only viable fix really is to un-jailbreak your device and return it to the stock RootFS using the same jailbreak tool that you used to modify it in the first place.
Note: Under certain circumstances, you might be forced to do a DFU restore first before actually un-jailbreaking.
If you’re looking for specific instructions on how to do this, follow the steps outlined in this article on un-jailbreaking your iPhone .
In case this method is not applicable as you’re not experiencing the ‘Playback Error’ on an iOS device or your iOS device is not jailbroken, move down to the next potential fix below.
Unroot your Android device (if applicable)
If you’re technical and you want to do this yourself, we’ve created a step-by-step article that will walk you through the process of un-rooting an Android device .
Unrooting the Android device
